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    Terms of use

    Basic Concepts

    Site Visitor — a person who came to the site without the purpose of placing an Order.

    User — an individual, a visitor to the Site, accepting the terms of this Agreement and wishing to place Orders in the online store

    Buyer — The user who placed the Order in the online store

    Seller — Cardball Limited Liability Company

    Online store — An Internet site owned by the Seller located on the Internet at https://cardball.ru/ where the Goods offered by the Seller for purchase are presented, as well as the terms of payment and delivery of the Goods to the Buyers.

    Website — https://cardball.ru/

    Product — souvenir and game balls  and other goods presented for sale on the Site.

    Order — duly executed request of the Buyer for the purchase and delivery to the address specified by the Buyer / by self-delivery of the Goods selected on the Site.

    1. General provisions

    1.1. The Seller sells the Goods through the online store at https://cardball.ru/

    1.2. When ordering Goods through the Online Store, the User agrees to the terms of sale of the Goods set forth below (hereinafter — Terms of Sale of Goods). In case of disagreement with this User Agreement (hereinafter — Agreement / Public Offer), the User is obliged to immediately stop using the service and leave the Site

    1.3. These Terms of Sale of Goods, as well as information about the Goods presented on the Site, are a public offer in accordance with Article 435 and Clause 2 of Article 437 of the Civil Code of the Russian Federation.

    1.4. The Agreement can be changed by the Seller unilaterally without notifying the User/Buyer. The new version of the Agreement comes into force after 10 (Ten) calendar days from the date of its publication on the Site, unless otherwise provided by the terms of this Agreement.

    1.5 The public offer is recognized as accepted by the Site Visitor / Buyer from the moment the Visitor registers on the Site, the Buyer places an Order without authorization on the Site, the moment the Buyer accepts the Order by phone +7 (4812) 20-96-56 and +7 (4812) 69-47-21

    The retail sale contract is considered concluded from the moment the Seller issues the Buyer a cash or sales receipt or other document confirming payment for the goods.

    By informing the Seller of his e-mail and phone number, the Site Visitor/User/Buyer agrees to the use of these means of communication by the Seller, as well as third parties involved by him for the purpose of fulfilling obligations to the Site Visitors/Users/Buyers, in order to implement advertising and information mailings containing information about discounts, upcoming and current promotions and other events of the Seller, about the transfer of the order for delivery, as well as other information directly related to the fulfillment of obligations by the Buyer under this Public Offer.

    1.6. By placing an Order, the User/Buyer agrees that the Seller may entrust the execution of the Agreement to a third party, while remaining responsible for its execution.

    1.7. All rights and obligations under the Agreement concluded with the User arise directly from the Seller.

    1.8. As part of the Order, the Seller provides the User with information support of the Agreement concluded between the User and the Seller.

    2. Subject of agreement

    2.1. The subject of this Agreement is to provide the User with the opportunity to purchase, for personal, family, household and other needs not related to business activities, the Goods presented in the online store catalog at https://cardball.ru/

    2.2. This Agreement applies to all types of Goods and services presented on the Site, as long as such offers with a description are present in the catalog of the online store.

    3. Registration on the site

    3.1. Registration on the Site is carried out by clicking on the "Registration" button.

    3.2. Registration on the Site is not mandatory for placing an Order.

    3.3. The Seller is not responsible for the accuracy and correctness of the information provided by the User during registration.

    3.4. The User undertakes not to disclose to third parties the login and password specified by the User during registration. If the User has suspicions about the security of his login and password or the possibility of their unauthorized use by third parties, the User undertakes to immediately notify the Seller about this by sending an appropriate e-mail to:  info@cardball.ru

    3.5. Communication between the User/Buyer by managers and other representatives of the Seller should be based on the principles of generally accepted morality and communication one etiquette. It is strictly forbidden to use obscene words, swearing, offensive language, as well as threats and blackmail, regardless of the form and to whom they were addressed.

    4. Product and purchase procedure

    4.1. Goods are made according to the preliminary order of the Buyer. The photographs accompanying the Product are merely illustrations of the Product and may differ from the actual appearance of the Product. The descriptions/characteristics accompanying the Product do not claim to be exhaustive and may contain typographical errors. To clarify information on the Goods, the Buyer must contact the Seller.

    4.2. In the absence of the Goods ordered by the Buyer in the Seller's warehouse, the latter has the right to exclude the specified Goods from the Order / cancel the Buyer's Order by notifying the Buyer by sending an appropriate e-mail to the address specified by the Buyer during registration (or by calling).

    4.3. In the event of cancellation of a fully or partially prepaid Order, the cost of the canceled Goods is returned by the Seller to the Buyer in the manner in which the Goods were paid.

    4.4. The Buyer's order is executed in accordance with the procedures specified on the Site in the "Ordering" section; at https://cardball.ru/how_order

    4.5. The Buyer is fully responsible for the provision of incorrect information, which entailed the impossibility of the Seller to properly fulfill its obligations to the Buyer.

    4.6. After placing an Order on the Site, the Buyer is provided with information about the order number by sending an electronic message to the address specified by the Buyer during registration. The manager servicing this Order specifies the details of the Order, agrees on the delivery date, which depends on the availability of the ordered Goods in the Seller's warehouse and the time required to process and deliver the Order.

    4.7. The expected date of transfer of the Order to the Delivery Service of the relevant Seller is communicated to the Buyer by the manager servicing the Order by e-mail or during a follow-up call to the Buyer. The date of transfer of the Goods can be changed by the Seller unilaterally in the event of objective, in the opinion of the Seller, reasons or force majeure circumstances.

    5. Order Delivery

    5.1. Methods and approximate terms of delivery of the Goods sold by the Seller can be agreed upon by the Buyer manager when confirming the order.

    5.2. The territory of delivery of the Goods presented on the Site and sold by the Seller is limited to the Russian Federation. The Buyer also agrees that the territory of delivery of Goods sold by other Sellers may be limited. Delivery outside the Russian Federation is possible on an individual basis by agreement with the Seller. The cost of delivery outside the Russian Federation depends on the tariffs of the Russian Post and the weight of the order and is reported to the Buyer by the Seller's manager individually. Delivery outside the Russian Federation is carried out only upon full prepayment of the order.

    5.3. Delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.

    5.4. Upon delivery, the Order is handed over to the Buyer or a third party specified in the Order as a recipient (hereinafter the Buyer and the third party are referred to as the "Recipient"). If it is impossible to receive the Order paid in cash by the above persons, the Order may be handed over to a person who can provide information about the Order (consignment number and / or full name of the Recipient), as well as pay the cost of the Order in full to the person delivering the Order.

    5.5. In order to avoid cases of fraud, as well as to fulfill the obligations specified in clause 5. of this Agreement, upon delivery of the prepaid Order, the person delivering the Order has the right to request an identity document of the Recipient, as well as indicate the type and number of the document provided by the Recipient on receipts for the order. The Seller guarantees the confidentiality and protection of the Recipient's personal data (clause 9.3.).

    5.6. The risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment the Order is transferred to him and the Recipient of the Order affixes a signature in the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller shall reimburse the Buyer for the cost of the Order prepaid by the Buyer and delivery in full after receiving confirmation of the loss of the Order from the Delivery Service.

    5.7. The cost of delivery of each Order is calculated individually, based on the information about the Seller of the ordered Goods, the weight of the Goods, the region and the method of delivery, and is indicated on the Site at the last stage of placing the Order.

    5.8. The Seller's obligation to transfer the goods to the Buyer is considered fulfilled at the moment the courier delivers the Goods to the Recipient or receives the Goods by the Recipient at the post office or at a predetermined place of issue of the Order (including at the pickup point).

    Upon receipt of the Order at the post office, the Recipient, after paying for the delivered Goods, is obliged to inspect the delivered Goods and open them in the presence of Russian Post employees to check the Goods for compliance with the declared quantity, assortment and completeness of the Goods, as well as check the service life of the delivered Goods and integrity packaging. In the event of claims to the delivered Goods (underinvestment, insertion of the Goods other than those indicated in the inventory, manufacturing defects, other claims), at the direction of the Recipient, the employees of the Russian Post draw up a Statement of Identified Inconsistencies. If the Recipient did not file claims in the above manner, then the Seller is considered to have fully and properly fulfilled its obligation to transfer the Goods.

    If the Goods delivered by the Russian Post are returned due to claims against the Goods, the Recipient is obliged to attach the following documents to the Shipment containing the returned Goods:

    • application for a refund;
    • copy of the report on detected nonconformities;
    • copy of payment receipt;
    • copy of the inventory of the Shipment;
    • return form.

    5.9. When accepting the Order from the courier, the Recipient is obliged to inspect the delivered Goods and check it for compliance with the declared quantity, assortment and completeness of the Goods, as well as check the service life of the delivered Goods and the integrity of the packaging. If there are no claims to the delivered Goods, the Recipient shall sign the Order Delivery Form. or other similar document provided by the courier and pays for the Order (in the absence of 100% advance payment). The signature in the accompanying documents indicates that no claims have been made to the Goods by the Recipient and the Seller has fully and properly fulfilled its obligation to transfer the Goods.

    5.10. The time spent by couriers delivering the goods sold by the Sellers at the address of the Recipient is limited to 15 minutes. The time spent by couriers delivering goods sold by other Sellers may differ both up and down depending on the terms of delivery of the Goods of the respective Seller.

    5.11. The goods presented on the Site correspond in quality and packaging to GOST and TU, which is confirmed by the relevant documents (certificates, etc.).

    5.12. You can specify the date, time and, if necessary, the delivery route with the manager who contacts the Buyer to confirm the Order.

    5.13. The User understands and agrees that: delivery of — a separate service that is not an integral part of the Goods purchased by the Buyer, the performance of which ends at the time the Recipient receives the Goods and makes payment for it. Claims to the quality of the purchased Goods that arose after receipt and payment for the Goods are considered in accordance with the Law of the Russian Federation "On Protection of Consumer Rights".

    6. Payment for goods

    6.1. The price of goods sold in the online store is indicated in rubles of the Russian Federation and includes value added tax if the relevant Seller applies the general taxation system.

    6.2. The price of the Goods is indicated on the Site. In case of incorrect indication of the price of the Goods ordered by the Buyer, the Seller informs the Buyer about this in order to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Buyer, this Order is considered canceled. If the Order has been paid, the Seller returns to the Buyer the amount paid for the Order in the same way it was paid.

    6.3. The price of the Goods on the Site can be changed by the Seller unilaterally. At the same time, the price of the Goods ordered by the Buyer is not subject to change.

    6.4. Features of payment for the Goods using bank cards:

    6.4.1 In accordance with the regulation of the Central Bank of the Russian Federation "On the issue of bank cards and on operations performed using payment cards" No. 266-P dated December 24, 2004, transactions with bank cards are carried out by the card holder or a person authorized by him.

    6.4.2 Bank card transactions are authorized by the bank. If the bank has reason to believe that the operation is fraudulent, the bank has the right to refuse to carry out this operation. Fraudulent transactions with bank cards fall under Article 159 of the Criminal Code of the Russian Federation.

    6.4.3 In order to avoid cases of various kinds of misuse of bank cards when paying, all Orders placed on the Site and prepaid with a bank card are checked by the Seller. In order to verify the identity of the owner and his eligibility to use the card, the Seller has the right to require the Buyer who placed such an order to present a document, certify revealing personality.

    6.5. The Seller has the right to provide discounts on Goods and establish a bonus program. Types of discounts, bonuses, the procedure and conditions for accrual are determined by the Sellers independently and are indicated on the Site.

    If, when applying a discount / bonus, the recalculated cost of the Seller's Goods includes kopecks, such cost of the Goods shall be rounded down to a multiple of 1 (One) ruble.

    6.6. The order is considered incomplete if the Buyer has reported a change in the purchase decision before the start of the assembly of the order in the warehouse. If the Buyer informed the Seller about this after the start of the assembly of the order in the warehouse, then changes in the configuration are not possible.

    7. Return of goods and funds

    7.1. The rules for the return of the Goods can be established by each respective Seller independently and are published on the respective Page of the Seller. The Seller is not liable for the return of the Goods sold by other Sellers.

    8. Responsibility

    8.1. The Seller is not responsible for damage caused to the Buyer due to improper use of the Goods purchased in the online store.

    8.2. The seller is not responsible for the content and operation of external sites.

    9. Privacy and information protection

    9.1. The personal data of the User/Buyer is processed in accordance with the Federal Law "On Personal Data"; No. 152-FZ.

    9.2. When registering on the Site, the User provides the following information: Last name, First name, contact phone number, email address, date of birth, gender, delivery address.

    9.3. By providing his personal data to the Seller, the Site Visitor / User / Buyer agrees to their processing by the Seller, including for the purpose of fulfilling the Seller's obligations to the Site Visitor / User / Buyer under this Public Offer, promoting goods and services by the Seller, conducting electronic and sms surveys , monitoring the results of marketing campaigns, customer support, organizing the delivery of goods to Buyers, holding prize draws among Site Visitors / Users / Buyers, monitoring the satisfaction of the Site Visitor / User / Buyer, as well as the quality of services provided by the Seller.

    9.4. The processing of personal data means any action (operation) or a set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing) extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose in the course of fulfilling obligations), depersonalization, blocking, deletion, destruction of personal data.

    9.4.1. The Seller has the right to send information, including advertising messages, to the e-mail and mobile phone of the User/Buyer with his consent, expressed by performing actions that uniquely identify this subscriber and allow him to reliably establish his will to receive the message. The User/Buyer has the right to refuse to receive advertising and other information without explaining the reasons for refusal by informing the Seller about his refusal by phone or by sending a corresponding application to the Seller's email address: . Service messages informing the User/Buyer about the order and the stages of its processing are sent automatically and cannot be rejected by the User/Buyer.

    9.4.2 Revocation of consent to the processing of personal data is carried out by revoking the acceptance of this Public Offer.

    9.5. The Seller has the right to use "cookies" technology. "Cookies" do not contain confidential information. The Visitor / User / Buyer hereby consents to the collection, analysis and use of cookies, including by third parties for the purposes of generating statistics and optimizing advertising messages.

    9.6. The seller receives information about the ip-address of the visitor to the Site / This information is not used to identify the visitor.

    9.7. The Seller is not responsible for the information provided by the User/Buyer on the Site in a public form.

    9.8. The Seller has the right to record telephone conversations with the User/Buyer. At the same time, the Seller undertakes: to prevent attempts of unauthorized access to information received during telephone conversations and / or its transfer to third parties not directly related to the execution of Orders, in accordance with paragraph 4 of Art. 16 of the Federal Law "On Information, Information Technologies and Information Protection".

    10. Validity period of the Public Offer

    10 .1 This Public Offer comes into force from the moment of its acceptance by the Website Visitor / Buyer, and is valid until the withdrawal of the acceptance of the Public Offer.

    11. Additional Terms

    11.1. The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer to third parties.

    11.2. The online store and the services provided may be temporarily partially or completely unavailable due to preventive or other work or for any other technical reasons. The technical service of the Seller has the right to periodically carry out the necessary preventive or other work with or without prior notice to the Buyers.

    11.3. The provisions of Russian law apply to the relationship between the User/Buyer and the Seller.

    11.4. In case of questions and claims from the User/Buyer, he/she must contact the Seller by phone or in any other available way. The parties will try to resolve all disputes that arise through negotiations; if an agreement is not reached, the dispute will be referred to the judicial authority in accordance with the current legislation of the Russian Federation.

    11.5. Recognition by the court of the invalidity of any provision of this Agreement does not entail the invalidity of the remaining provisions.

    Our details

    Company: Cardball Limited Liability Company

    Legal address: 214004 Smolensk st. Novo-Kyiv, 2, office 13

    Actual address: 214004 Smolensk, st. Novo-Kyiv, 2, office 13

    PSRN: 1136733018817

    TIN: 6732065737

    GPC: 673201001

    Settlement account: 40702810443000000768

    Bank: Smolensky  RF  JSC «Rosselkhozbank»

    Correspondent account: 30101810500000000776

    BIC: 046614776

    Represented by: Director Arkhipov Dmitry Vitalievich

    Acting on the basis of: Charter

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